E-Mail Survey—Division of Technology and Special Services, 1/95


Directions. The following survey will help our division plan for improved use of electronic mail (e-mail). Please respond to all questions. Your responses will not be seen by your instructor and will remain anonymous. Thanks!



1. What is your status in the division?




___Technical support



2. Do you have an e-mail address?



If so, what is it? ______________________________



3. Do you ever use e-mail?



If no, skip to question no. 6 below.



4. How did you learn to use e-mail?

___On my own

___In class (list classes)


___Other (describe):




5. Where and how often do you access your e-mail account?



Most Days


Less than that



IT Lab


Other UCD labs (e.g. 2nd floor)




Other (where?)




6. We need to know how you are set up for E-mail.


Technology Issue



Don't Know

Do you have a computer and modem?


If so, is your modem high speed? (14,400 bps or greater)


Do you have an account on a UCD computer?


If so, which one?


Do you have a commercial service account?


If so, which one?


Is your e-mail service reliable and accessible?


Will your computer permit you to download and save files? (Some networks won't allow this)




7. The division is preparing training and support in the use of E-mail and the World-Wide Web.

Think about how you would like to use various Internet resources. Rate each item below using the following scale.

1 = not useful at all

2 = somewhat useful

3 = moderately useful

4 = very useful

5 = extremely useful


  How Useful?







A. Use electronic mail


B. Transfer files from remote locations


C. Participate in electronic discussion groups


D. Consult with classmates and your instructor


E. Consult with your advisor


F. Do literature searches


G. Locate instructional materials


H. Organize, store, and print information in your student account


I. Transfer information between your home computer and your university account


J. Access electronic publications, articles, and scholarly journals


K. Author electronic articles with hypertext links to remote sources


L. Publish online documents for the world to see


M. Observe how schools are using the Internet


N. Collaborate with other professionals worldwide




8. Many people feel challenged when they first learn to use the Internet.

Think about obstacles you face in using E-mail and the Web. Then indicate your agreement with the following statements.



Strongly Agree




Strongly Disagree

A. I don't have the time to learn the Internet.


B. I have a hard time expressing my thoughts in writing.


C. I think the Internet can help me stay in touch with people better.


D. Getting access from home is too expensive.


E. I think the Internet is worth the time and trouble.


F. I would like to see more use of the Internet in my classes.


G. I'm concerned that I'd have to learn too much technical jargon and commands to make it worthwhile.


H. I feel I can accomplish the same thing with mail and phone calls.


I. I’m the type that needs a lot of hand-holding.


J. I feel intimidated by the techno-gurus in the program.


K. Learning to use the Internet will pay off for me professionally.




9. Rank order the following supports for your training and performance using E-mail and the Web.


Rank Order: 1 to 8

How useful are these aids and supports?

___Formal classes like "Introduction to the Internet"

___Brochures like "How to connect to the UCD network"

___Booklets describing hardware, software, and online resources

___On-line tutorials specific to the UCD network

___Paper-based tutorials to work on at your own pace

___Interactive computer demos

___Individual attention by graduate assistants

___One- or two-hour workshops



10. We'd like to make it easier for you to learn to use the Internet effectively. What other suggestions do you have for us? (Write on the back side of the paper.)