APPENDIX B
E-Mail SurveyDivision of Technology and Special Services, 1/95
Directions. The following survey will help our division plan for improved use of electronic mail (e-mail). Please respond to all questions. Your responses will not be seen by your instructor and will remain anonymous. Thanks!
1. What is your status in the division?
___Student
___Faculty
___Staff
___Technical support
2. Do you have an e-mail address?
___Yes
___No
If so, what is it? ______________________________
3. Do you ever use e-mail?
___Yes
___No
If no, skip to question no. 6 below.
4. How did you learn to use e-mail?
___On my own
___In class (list classes)
____________________________________________________________
___Other (describe):
____________________________________________________________
5. Where and how often do you access your e-mail account?
Location
Most Days
Weekly
Less than that
Home
IT Lab
Other UCD labs (e.g. 2nd floor)
Work
Other (where?)
6. We need to know how you are set up for E-mail.
Technology Issue
Yes
No
Don't Know
Do you have a computer and modem?
If so, is your modem high speed? (14,400 bps or greater)
Do you have an account on a UCD computer?
If so, which one?
Do you have a commercial service account?
If so, which one?
Is your e-mail service reliable and accessible?
Will your computer permit you to download and save files? (Some networks won't allow this)
7. The division is preparing training and support in the use of E-mail and the World-Wide Web.
Think about how you would like to use various Internet resources. Rate each item below using the following scale.
1 = not useful at all
2 = somewhat useful
3 = moderately useful
4 = very useful
5 = extremely useful
How Useful?
Not
Somewhat
Moderately
Very
Extremely
A. Use electronic mail
B. Transfer files from remote locations
C. Participate in electronic discussion groups
D. Consult with classmates and your instructor
E. Consult with your advisor
F. Do literature searches
G. Locate instructional materials
H. Organize, store, and print information in your student account
I. Transfer information between your home computer and your university account
J. Access electronic publications, articles, and scholarly journals
K. Author electronic articles with hypertext links to remote sources
L. Publish online documents for the world to see
M. Observe how schools are using the Internet
N. Collaborate with other professionals worldwide
8. Many people feel challenged when they first learn to use the Internet.
Think about obstacles you face in using E-mail and the Web. Then indicate your agreement with the following statements.
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
A. I don't have the time to learn the Internet.
B. I have a hard time expressing my thoughts in writing.
C. I think the Internet can help me stay in touch with people better.
D. Getting access from home is too expensive.
E. I think the Internet is worth the time and trouble.
F. I would like to see more use of the Internet in my classes.
G. I'm concerned that I'd have to learn too much technical jargon and commands to make it worthwhile.
H. I feel I can accomplish the same thing with mail and phone calls.
I. Im the type that needs a lot of hand-holding.
J. I feel intimidated by the techno-gurus in the program.
K. Learning to use the Internet will pay off for me professionally.
9. Rank order the following supports for your training and performance using E-mail and the Web.
Rank Order: 1 to 8
How useful are these aids and supports?
___Formal classes like "Introduction to the Internet"
___Brochures like "How to connect to the UCD network"
___Booklets describing hardware, software, and online resources
___On-line tutorials specific to the UCD network
___Paper-based tutorials to work on at your own pace
___Interactive computer demos
___Individual attention by graduate assistants
___One- or two-hour workshops
10. We'd like to make it easier for you to learn to use the Internet effectively. What other suggestions do you have for us? (Write on the back side of the paper.)